Privacy Policy

This privacy policy sets out how COIRO uses and protects any information that you give to us when you use our website.

We are committed to ensuring that your privacy is protected. Information sought by us is for the sole purpose of identification while using this website, be assured that it will only be used in accordance with this privacy statement.

What we collect?

We may ask you to provide the following information:

  • Name & contact information including email address
  • Demographic information such as address & pin code
  • Other information relevant to service choice & preferences

What we do with the information we gather?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • For Home pickup and delivery of articles
  • We may use the information to improve our products and services.
  • Occasionally, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
  • Security: We are committed to ensure that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.

If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible, at We will promptly correct any information found to be incorrect.

Cancellation and return policy:

We appreciate your help in keeping our schedule run efficiently. If you are unavailable at home to give article/s pick-up or take a delivery, please let us know to cancel the appointment at least 2 hours in advance of the appointment.

Refund policy:

For article lost during delivery OR damaged owing to our workmanship, COIRO is liable to refund to the extent of five times of the applicable service rate mentioned herein, if proved/ claimed within 2 days of delivery or as intimated by COIRO.

Shipping /delivery policy:

We pick-up and deliver your serviced articles at your doorstep

  • Pick-up and delivery appointments will always be in slots (08:00 am to 08:00 pm), and not on specific timings
  • Our standard best delivery is minimum 4 (FOUR) Days upto 7 (SEVEN) Days for your serviced article viz shoes, jackets, pants, bags & Accessories.
  • For onsite Leather Sofa set and Car Interior Detailing maintenance service, our turnaround time shall be 3 (THREE) hours with up to 6 (SIX) Hours of natural drying at you own premises. During drying period, COIRO personnel shall not be present.

COIRO is not liable for any compensation for deliveries happening beyond 07 Days for specialized service.

For a pick-up and delivery, minimum bill should be INR 250.